Return Policy

RETURNS?

Please contact us FIRST if you need to return any item which you have purchased

Please understand there are some items which we cannot accept a return or exchange on. Especially because you changed your mind or you now require something else as instead.
This particularly applies to things reloading dies and resizing bushings and bore guides and scope rings. Also Berger Bullets as that means batch numbers may not line up with current stock batch numbers etc.
Any items which have in any way been used or are not in complete original packaging will not be accepted for returns. If we accept a return we need it in brand new condition for resale.

We also need to charge a restocking fee when we agree to accept a return item because it takes some time to re establish it into the system and inventory again.

REFUNDS and CANCELLATIONS?
Please contact us immediately on the contacts below if you wish to cancel an order or need a refund relating to an order:

Email: brt@benchrest.com.au
Phone: 07 3808 4862
Fax: 07 3808 4863

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Bench Rest Tactical

Precision Shooting Products

Shipping terms

Within Australia

The $12 'basic shipping charge' at CHECKOUT is the minimum charge.

We have found the $12 basic shipping charge will cover the cost for most parcels to Eastern States (Vic, NSW, QLD) with a weight up to maybe 3KG and some up to 2kg to the other States (SA, NT, WA and Tas) if to a capital city location. Exceptions apply as there is a huge variance in cost of shipping to different locations as most people would understand. Country areas can be significantly more costly with extended delivery time. We have very good freight rates and we do not charge above these costs.
We use both Australia Post eParcel service which is registered mail (parcel has to be signed for) or general Couriers via a company called Smart-Send which access Toll, TNT, Fastway, Startrack and Couriers Please. Please note Couriers usually do not require a signature and tend to leave items if the location is unattended.

Delivery to PO Boxes can only be done by using Australia Post. Please be aware that Australia Post offers only LIMITED tracking and sometimes longer delays for delivery. They will only enact a "lost parcel search" after 3 business days has expired from the anticipated delivery time. We are sorry to say their service is getting worse in some areas. We cannot control this but we can offer more options like Couriers. Please indicate in the NOTES area at the end of CHECKOUT if you wish us to send your parcel via courier.
Maximum weight per parcel is 20kg. Parcels measuring longer than 1050mm eg some cleaning rods etc, can only be sent by a courier service. An order which contains long, oversize or heavy items may need to be sent as two parcels . This will be slightly more expensive.

Customers are encouraged to contact us first if they are concerned about cost and the freight options for their parcel and location.

As a general guide, a parcel containing a Farley Coaxial benchrest weighing approx 14kg will cost $20-$25 for QLD, $30-$35 for Vic and up to $55 for WA. Please note when we charge any additional freight above the $12 flat, we only charge what it costs - no extra.

Read more...

Within Australia * Please note: Special free freight deal until Dec 24th 2016.

See Check Out area for details.

The "flat rate shipping" cost applies for Australian mainland Shipping of orders under 20kg only. Some items are exempt and will need to incur additional shipping charges. These items will include but not restricted to long items which exceed the Australia Post maximum length. Also large awkward, heavy items as listed. Each item which will require additional shipping costs is clearly identified on the website in shipping terms and also prior to CHECKOUT. Customers are encouraged to contact us first if they wish us to determine if any additional shipping charges will or may apply to an order or any items and we will calculate a quotation for these based on the information you give us (eg, your address)

Shipping of orders will be by Australian Post e-parcel service. This is a registered mail service and signature will be required on collection.

Insurance is extra and at the clients option and is included and shown at CHECKOUT below all the items being purchased. The Insurance is at your choice and can be removed by clicking the delete "x" button to the right of "Insurance."
Shipping times are estimates and vary depending on shipping options, standard delivery time can be up to 28 days in some circumstances.

Additional freight charges, Please be aware some items or parcels may attract additional freight charges over and above the 'Basic Freight Charge' of $12. The $12 freight charge is automatically added here at the CHECKOUT. It is the minimum freight charge. We find the majority of parcels end up being covered within this $12 cost. Most parcels are sent using the Australia Post E-parcel system which is a registered mail service with a tracking number. You will be emailed automatically the tracking information when your parcel leaves here. Unfortunately though it is impossible to calculate final costs until all the items within an order are packed up and the parcel details entered into the Australia Post portal.
Additional freight costs are due mainly because of the delivery location but also because of: the parcel size and weight or an oversize length or more than one parcel being required. Please note: We do not charge more than the ACTUAL freight costs. We don't load up the freight charge like some others do.

We will charge any additional freight amounts (only if they are required) and immediately send parcels. If on the other hand you wish us to call you up about any additional freight charges or about other freight options for you then please indicate this in the 'Notes" section at the bottom of this CHECKOUT area.

Insurance is added automatically at the bottom of listed products. It is recommended but it is at your option. If you wish to remove the insurance you can do so by using the red "X" symbol on the right hand side of the "Insurance" item to delete it.

Dangerous Goods cannot be transported within Australia and is for local pick up only. This would include aerosol products.

Shipping of items over 20kgs will be quoted by contacting you by either phone or email after an order is placed but before it is processed. This will mean two or more individual parcels.

Customer order pickup is only possible in some circumstances and only if personally authorised by either Stuart or Annie Elliott. It is essential that you call up first as it is only with prior arrangement. We apologise in advance but we are a mail order business and not a retail shopfront so customers dropping in is not possible.

Currency.

All prices shown and transactions will be in Australian dollars $ (AUD)

International Orders

We can certainly can do sales to our International customers. Please contact us by email or phone to arrange this as we will need to do a manual invoice and individually calculate freight charges for you. Also we can remove our local tax if we export out of Australia. You cannot use the automatic CHECKOUT via our website due to this.

It is important to note that we cannot export some items.
Due to a variety of regulations controlling International Orders and Export licencing, BRT Shooters Supply are not able to process all orders for International customers. Please contact us for more information.

The Australian Customs Service requires a export permit from the Defence Export Control Office for all orders which conatins "controlled goods" and this includes telescopic sights, and gun parts (rifles, actions, triggers, trigger guard assemblies, barrels, stocks, firing pins, firing pin springs, buttplates, etc.) shipping from Australia.
As a matter of our business we DO NOT SELL any items which require the purchaser to have a firearms shooters licence. We do not sell powder or primers which fall under different groups of Australian State legislation. For those few items like rifle telescopes we must apply for and receive these export permits through from the Australian Defence Export Control Office. This takes approximately 3 weeks for approval.
BRT does not sell firearms or gun parts for which a firearms or dealers licence is needed in Australia. We cannot export Brass or Berger Bullets outside Australia.

BRT will submit your request for an export permit for March Rifle scopes and forward the requested items to you by either Australian Post or by International Courier.
Please note any items listed as Dangerous Goods will not be shipped outside Australia. BRT Shooters Supply are a World Wide dealer for DEON Optical in Japan (March scopes). Our area of resonsibility incl;udes Australia, New Zealand, Pacific islands, Asia, Africa and Middle East. We have appointed dealers in many of these locations.

We must have an original or certified copy of your import permit along with an English translation of the permit and your signed order for approval. If your country does not require an Import Permit to bring these items into your country, please submit a letter stating this on your own letterhead and it must be signed by you. Your order must include your name, address, shipping address (if different) along with the description and cost of the permit items. These documents are to be sent through the mail as the Defence Export Control Office will not accept faxed or e-mailed documents.

Due to the paperwork and labor involved with applying for the export permits, a fee of $40.00 AU may be applied to each order to cover these costs.

Please contact us by e-mail for our overseas rates for postage.

The above export fee is only for those items that require a permit to ship and not the items that do not require a permit to ship.

This document declares the undertakings by BRT Shooters Supply in relation to its handling of Your Data.

Data Collection

BRT Shooters Supply undertakes to collect Your Data by means that are:

fair;
legal; and
transparent.

Data Collection

BRT Shooters Supply undertakes to collect Your Data by means that are:

fair;
legal; and
transparent.

If you visit BRT Shooters Supply web-site, your web-browser automatically discloses, and BRT Shooters Supply web-server automatically logs, the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you.

Any additional data that you provide, e.g. in a web-form, may also be logged. This data may or may not be sufficient to identify you.

Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in 'cookies' and submits them each time you request a web-page within a particular domain (such as BRT Shooters Supply). This data may or may not be sufficient to identify you.

If you disclose personal data to BRT Shooters Supply in conjunction with an identifier such as your name or your credit-card details, BRT Shooters Supply will collect Your Data. Moreover, any data that becomes available to BRT Shooters Supply through any of the means described in the preceding paragraphs may be able to be associated with that identifier, and hence become Your Data.

Subject to the qualifications immediately below, BRT Shooters Supply undertakes to collect Your Data from you and not from other parties. This undertaking is qualified as follows:

where BRT Shooters Supply reasonably considers that the protection of its financial interests requires that it gather YourData from other sources, or from additional sources. This applies in particular where BRT Shooters Supply has a lending exposure to you, and seeks information about your creditworthiness;
where BRT Shooters Supply reasonably considers that its capability to deliver quality services to you will be materially enhanced by gathering YourData from other sources. This applies in particular to consumer profile data.

Where BRT Shooters Supply collects Your Data from sources other than you, it undertakes:

to do so only by legal means;
to do so only with your Consent; and
to declare to you what sources it uses, and under what circumstances.

BRT Shooters Supply undertakes to declare the purpose of collection in a manner which is clear and meaningful, and to avoid vague, highly inclusive statements such as 'to support our operations'.

Data Security

BRT Shooters Supply undertakes to store Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

BRT Shooters Supply undertakes to store Your Data only in jurisdictions where data protections are at least equivalent to those required under the OECD Guidelines.

BRT Shooters Supply undertakes to transmit Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

BRT Shooters Supply undertakes to implement appropriate measures to ensure security of Your Data against inappropriate behaviour by BRT Shooters Supply's staff-members and contractors. These include:

training for staff in relation to privacy;
access control, to limit access to Your Data to those staff and contractors who have legitimate reasons to access it;
particularly in the case of sensitive data, audit trails of accesses, including the identities of staff and contractors accessing the data;
reminders to staff and contractors from time to time about the importance of data privacy, and the consequences of inappropriate behaviour;
declaration of appropriately strong sanctions that are to be applied in the event of inappropriate behaviour
clear communication of policies and sanctions; and
processes to audit, to investigate and to impose sanctions.

Data Use

Use refers to the application of Your Data by any part of BRT Shooters Supply, or any staff-member or contractor of BRT Shooters Supply in the course of their work.

BRT Shooters Supply undertakes to use Your Data only for:

the purposes for which it was collected;
such other purposes as are subsequently agreed between BRT Shooters Supply and You;
such additional purposes as may be required by law. In these circumstances, BRT Shooters Supply will take any reasonable steps available to it to communicate to You that the use has occurred, unless it is precluded from doing so by law; and
such additional purposes as are authorised by law (in particular to protect BRT Shooters Supply's interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to BRT Shooters Supply or have committed a breach of the criminal law).

BRT Shooters Supply undertakes to use YourData only if it has demonstrable relevance to the particular use to which it is being put.

BRT Shooters Supply undertakes to use YourData in such a manner as to take into account the possibility that it is not of sufficient quality for the purpose, e.g. because it is inaccurate, out-of-date, incomplete, or out-of-context.

Data Disclosure

Disclosure refers to making YourData available to any party other than BRT Shooters Supply and You. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.

BRT Shooters Supply undertakes to disclose Your Data only under the following circumstances:

in the course of business being conducted between You and BRT Shooters Supply, where disclosure is necessary to a contractor, such as a transport company. Where Your Data is disclosed in this way, BRT Shooters Supply undertakes to exercise control over BRT Shooters Supply's contractors to ensure that their actions are compliant with these Terms;
in other circumstances that are directly implied by the purpose agreed between You and BRT Shooters Supply at the time of data collection or subsequently. Where Your Data is disclosed in this way, BRT Shooters Supply undertakes to exercise control over BRT Shooters Supply's contractors to ensure that their actions are compliant with these Terms;
with your consent, or at your request;
where required by law, such as a provision of a statute, or a court order such as a search warrant or sub poena. In these circumstances, BRT Shooters Supply will take any reasonable steps available to it to communicate to You that the disclosure has occurred, unless it is precluded from doing so by law;
where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where BRT Shooters Supply believes on reasonable grounds that the disclosure of YourData will materially assist in the protection of the life of health of some person), provided that BRT Shooters Supply will apply due diligence to ensure that the exercise of the permission is justifiable.

In all cases, BRT Shooters Supply undertakes to disclose only such of Your Data as is necessary in the particular circumstances.

Data Retention and Destruction

Subject to the qualifications immediately below, BRT Shooters Supply undertakes:

to retain Your Data only as long as is consistent with its purpose; and
to destroy Your Data when its purpose has expired, and to do so in such a manner that Your Data is not subsequently capable of being recovered.

This undertaking is qualified as follows:

Your Data may be retained in BRT Shooters Supply's logs, backups and audit trails within short-term retention cycles that are devised to protect the company's operations. In such cases, Your Data will be destroyed in accordance with those cycles;
Your Data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or sub poena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, BRT Shooters Supply:
- will take any reasonable steps available to it to communicate to You that Your Data is being retained, unless it is precluded from doing so by law; and
- will only retain Your Data while that provision is current, and will then destroy Your Data;
Your Data may be retained beyond the expiry of its purpose if it is authorised by law (in particular to protect BRT Shooters Supply's interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to BRT Shooters Supply or have committed a breach of the criminal law). In these circumstances, BRT Shooters Supply will only retain Your Data while that situation is current, and will then destroy Your Data.

Access by You to Your Personal Data

BRT Shooters Supply undertakes to provide you with access to Your Data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, BRT Shooters Supply undertakes to enable access:

conveniently;
without unreasonable delay; and
without cost.

BRT Shooters Supply undertakes to establish and operate identity authentication protections for access to Your Data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with BRT Shooters Supply (such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.

In the event that you dispute some aspect of Your Data, BRT Shooters Supply undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of Your Data.

You undertake:

not to seek access for frivolous purposes, or unreasonably frequently;
to accept that deletion of some data may not be consistent with the provision of particular services by BRT Shooters Supply to you.

Information about Data-Handling Practices

BRT Shooters Supply undertakes to make information available to you about the manner in which BRT Shooters Supply handles your data:

in general terms, in a readily accessible manner; and
in more specific terms, on request.

Where Your Data is disclosed to a contractor, BRT Shooters Supply undertakes to make information available to you on request about the manner in which BRT Shooters Supply's contractors handle your data.

BRT Shooters Supply undertakes to ensure that the information provided is meaningful, and addresses your concerns.

You undertake:

not to seek such information for frivolous purposes, or unreasonably frequently; and
to accept that the disclosure of excessive detail may harm the security of Your Data and BRT Shooters Supply's business processes, and may harm BRT Shooters Supply's commercial interests.

Handling of Enquiries, General Concerns and Complaints

If you have enquiries, general concerns, or complaints about these Terms, or about BRT Shooters Supply's behaviour in relation to these Terms, you undertake:

to communicate them in the first instance:
- to BRT Shooters Supply only;
- in sufficient detail;
- through a channel made available by BRT Shooters Supply for that purpose;

BRT Shooters Supply undertakes:

to provide one or more channels for communications to BRT Shooters Supply, which are convenient to users;
to promptly provide acknowledgement of the receipt of communications, including the provision of a copy of the communication, the date and time it was registered, and BRT Shooters Supply's reference-code for the communication;
to promptly provide a response to the communication, in an appropriate and meaningful manner.

You further undertake to not pursue BRT Shooters Supply through any Regulator or the media:

until and unless BRT Shooters Supply has had a reasonable opportunity to respond to the initial communication; and
while BRT Shooters Supply and you remain are conducting a meaningful dialogue about the matter.

Enforcement

BRT Shooters Supply declares that its undertakings in these Terms are intended to create legal obligations, and that those obligations are intended to be enforceable under appropriate laws in appropriate jurisdictions. These include laws relating to data protection, privacy, fair trading, corporations and criminal laws.

You undertake to seek enforcement only in a jurisdiction that is relevant to the transactions that have taken place between You and BRT Shooters Supply, in particular the jurisdiction in which you live or in which you performed the relevant acts, and the jurisdiction in which BRT Shooters Supply is domiciled or performed the relevant acts.

If you wish to discover the relevant laws in any particular jurisdiction, BRT Shooters Supply draws your attention to the following resources:

WorldLII Privacy Links
Compilation of [U.S.] State and Federal Privacy Laws, Privacy Journal, Providence RI
Privacy Law Sourcebook 2004, EPIC, Washington DC
the Australian Privacy Foundation's pages:
Privacy International

Changes to These Privacy Undertakings

BRT Shooters Supply undertakes:

not to materially change these Terms in a manner that reduces the protections for Your Data;
to take all possible steps to prevent any company that acquires this company or any of its relevant assets from materially changing the Terms applicable to Your Data in a manner that reduces the protections for Your Data;
where it is considering making changes to these Terms, or creating more specific Terms relating to specific services, to consult with appropriate representative and advocacy organisations;
where it makes changes to these Terms, to ensure that the differences between successive versions are readily accessible;
to maintain all prior versions of these Terms in such a manner that they are dated, and readily accessible.

Definitions

BRT Shooters Supply means S & A Elliott Pty Ltd trading as BRT Shooters Supply.

Your Data means data that is capable of being associated with you, whether or not it includes an explicit identifier such as your name or customer number. In particular, it encompasses all data that BRT Shooters Supply is capable of correlating with you, using such means as server-logs and cookie-contents.

Your Data does not refer to data that can no longer be associated with you. This includes aggregated data that does not and cannot identify the individuals whose data are included in the aggregation.

Consent means your concurrence with an action to be taken by BRT Shooters Supply. Consent may be express or implicit, but in either case must be informed and freely-given.

freight-warning

Possible additional freight costs? Insurance? Credit Card & PayPal?

*Additional freight charges, Please be aware some items or parcels may attract additional freight charges over and above the Basic Freight Charge of $12. The $12 freight charge is automatically added here at the CHECKOUT. It is the minimum freight charge. We find the majority of parcels end up being covered within the $12 charge.
Most parcels are sent using the Australia Post E-parcel system which is a registered mail service with a tracking number. Most parcels require a signature upon collection. You will be automatically emailed the tracking information when your parcel leaves us. Unfortunately though it is impossible to calculate the final costs until all the items within your order are packed up and the parcel details (location, weight, dimensions) are entered into the Australia Post portal.
If additional freight costs are due it is mainly because of the delivery location but also because of;
the parcel size and weight or an oversize length or more than one parcel being required for the order.
Please note: We do not charge more than the ACTUAL freight costs.
For more information please read the panel on the RH side of this page called 'Shipping Terms'.
We can charge any additional freight amounts (only if they are required) and immediately send parcels if paid using Credit Cards. If on the other hand you wish us to call you up about any additional freight charges or about even other freight options for you then please indicate this in the 'Notes" section at the bottom of this CHECKOUT area.
We cannot do this for orders using PayPal payments so please be sure we have your best contact phone number so we can call you if needed.

Insurance is added automatically at the bottom of listed products here at CHECKOUT. This is recommended, but it is at your option. If you wish to remove the insurance cover you can do so by using the red "X" symbol on the right hand side of the "Insurance" item to delete it.

Credit card payments (Visa and Mastercard) are carried out within the NAB bank secure payments portal. When you hit the PAY button it will transfer to the NAB bank portal automatically for you to add your credit card details etc. This is the highest level of security possible which can be provided for your protection. It has at least the same level of security as your internet banking and means your payment information is not conducted or stored on this website, only at the bank. An email of your purchase will also be sent to you. Just be sure to Contact Us if you do not receive the order confirmation email.

PayPal. We now also accept PayPal but we are forced to charge a 2% surcharge for this payment method. The reason is because PayPal charge us 2.6% plus 0.30c per transaction plus GST. So it ends up about 3%. So we need to recover some of this cost to equal the costs of our credit card charges. We do not charge a surcharge for credit card payment via the NAB payments method.

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